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Education Needed For American People Services Providers

 

Education Needed For American Customer People Services Providers

By: James Allen Homyak
April 29, 2023

How many of you grew up in the era of the 1950s, 60s, 70s and 80s in America, where you were trained clearly and effectively that the Customer is always right? 

How many of you remember or still rely on the phrase "nothing happens until the sale is made" where this was or is your ultimate goal -- extensive preparation in sales and follow-through?

America has been in decline for some time. We all see this fact in the decreasing levels of service coming from all over all industries as workforces shrink, prices rise and expectations go unmet. 

I grew up in Customer Service, in small business, medium business and large business, while taking care of a lot of people every day between 1981 and 2008. I retired officially in 2008, but even since then I still have had the opportunity numerous times to take care of people who know me. However I have not been for hire anymore for over 14 years. That's given me years away from the noise to sit back as a casual observer.

This essay is here to hopefully shine some light of the tragic outcomes of poor customer service that has been experienced in this country for the better part of the last 22 years.... particularaly in communities where a high influx of foreign immigrants are starting service businesses in America, we are seeing way too many habits and traits coming from an apparent upbringing in total chaos. 

So many incoming settlers have no clue about what made our country flourish by way of the service economy. Growing up in a big country (large land mass) such as America with its 330 million people can be chaos, yes, however this historically has been nowhere near the chaos of living in a tiny jam-packed nation of over 1 billion people, all scrambling in unison for dwindling resources.

We all need to arrive at a consistent plateau of work ethic, increasing values, and morals and revived common sense. I am totally stunned almost every week how missing common sense has become.

Here are some key take-aways that you can use now:

1. If you are a ride service provider, please remember to contact your rider at least 20 minutes before arriving to give an accurate estimated arrive time, using your GPS, or knowledge of the travel times based on recent experience, etc.

2. If you happen to be taking someone to their appointment early in the morning, be sure to get  yourself awakened in time so that you make your ETA and confirmation calls and to then arrive on time.

3. If you are taking somebody in your automobile, be sure to quickly inspect your passenger areas to be sure the rider hasn't accidentally dropped any of their belongings inside your passenger areas.

4. When you take somebody to a location for an appointment, you need to have the conversation to confirm that the rider will also need to be taken from that location back to their point of origin or perhaps to another location -- so long as you don't leave the rider hanging with no clue how they will be taken back to their next location or home location, etc. This is purely common sense. Don't simply drive off without doing this service of confirming.

5. If you have some cause for having to change your arrival time, you should absolutely immediately contact your rider to inform them of the change. This will give your rider the optional time to invoke with their Plan B, if your Plan A should be seriously delayed (such as greater than 45 mins).

6. Americans with Customer Service experience, throughout the above era, are very much aware of when we experience unskilled and lazy people who are either not attentive to detail or are impacted by poor training; we see eastern nation ideals getting shoe-horned into the western nations, those who are obviously soft-quitting, those who continually exhibit the fastest method to barely get by with the utmost basic level of getting to done, forgetting any quality practices and having no attention to detail.  This makes us not want to depend on you.

7. If you are making podcasting videos, there is no point in making a version for English Speaking if your english is so broken that your viewer has to re-watch and review your content dozens of times to make out what you are saying. How about you actually go and get yourselves some English speaking dialect courses and do some role-playing to confirm that your viewers can follow your script? How many of you put slang words and jargon words (meaningless rhetoric) into your script, (um, ah, you know, like, etc.) which makes your speaking totally useless? You mean well, yes, but for Americans, you also need to speak well. Remember -- America has been suffering a total decline across the board in terms of English Language education. Our young people are not even graduating at grade level speech anymore. Of course that leads to the decline in customer service quality that Americans are providing to Americans too. This is not just isolated to foreign settlers and immigrants.

8. If you are involved in technology service, you must be absolutely certain that you are not running your words together in a jumbled slur of noise. Your careful enunciation and dialect will be necessary to properly and accurately convey meaning. You are wasting a lot of time for all sides when you are doing what sounds like mumbling, humming, chewing gum, slurring your speech, etc. These kinds of problems lead to your customers not even wanting to get your help because you cannot speak English properly. Yes, we know English is a difficult language. But welcome to America. English is our primary tongue.

9. Details to be sure you are all working with -

  a. holding accurate phone numbers printed out for you (in hand) ahead of time - in the event your online device goes offline

  b. arrive time plus travel time (do the math) tells you the time you must leave your current location to get to your pickup location on time to get your rider to their location on time

  c. writing down on paper is so much more effective than simply relying on electronic devices - know this, the globalists plan to increasingly interfere with your electronic communications - this matter will only intensify as larger world organizations continue to try to usurp un-elected and un-sanctioned powers outside their own national borders to seek to continually destroy American's sovereignty and autonomy.

  d. begin your day with a written travel plan, a written communications plan, an accessible listing in the event you have a technology breakdown

10. If you are in the service sector of any kind, you can increase your customer satisfaction by cycling these questions at the end of every interaction:

  a. Is there anything else I can do to assist you?

  b. Would you like a follow-up call / text / email?

  c. Do you have anyone that you can refer us to who could use our services?

  d. Is there anything I/we can do to improve?

  e. Are there any changes I should make our office aware of?

 

11. What kinds of extra credit reading are you doing to seek out the ways you can improve yourselves in terms of

  a. English language dialect

  b. Customer's Service Level Expectations -- in some industries the acronym is SLA, which stands for Service Level Agreement

  c. Truth, Freedom and the American way -- our country become a large economy through detailed communications and record keeping using pencils, printing presses, inks and papers

12. America is so well known for our nationally accepted freedom of religion. Your religious observations are likely to have impact on your Customer Service availability. It is unwise to not let your customers know and to fail to set expectation for when you will be unavailable. Many religions observe several forty-five minute prayer times every day. Islamic prayer times are similar to this:  

     a. Fajar Prayer Time 04:45 AM

     b. Dhuhur Prayer Time 12:20 PM

     c. Asr Prayer Time 03:40 PM

     d. Maghrib Prayer Time 06:45 PM

     e. Isha Prayer Time 07:50 PM

Now that I've got you thinking about this topic, of Good Customer Service, you too can customize this kind of discussion toward your exact type of services. The goal, the good old fashioned American goal, is to have the best communications possible within the given language set for your particular business and your particular culture.

The tragic outcome for failures or sub-par service providers in the above essay, are leading people to having growing health concerns, missed appointments, missed deadlines, added expense, wasted time, shuffling responsiblities and sweeping your accountabilities under the rug because some of you are too self-interested to admit that you're not taking Customer Service very seriously. Why is that?

You get paid, right? How much are you getting paid when your business is taking a downward turn due to your lack of learning the true and good old fashioned small town work ethic?

In closing, I encourage you to get to your favorite search engine. Enter in the term 'customer service work ethic' and find such organizations as hbr.org, natcom.org and salesforce.com where you can learn a significant amount of refresher content on the topics of The Customer Code of Ethics for a Great Service Attitude. Get over to helpscout.com and study 21 Key Customer Service Skills (and how to Develop Them). 

Now at the end of this all, it is time to replace that word "customer" with the word "people" whenever the ones you are serving are actually men, women and children. This is because "a customer" is civilly dead terminology, in commerce, such as selling to or providing services to a company that is going to resell or repackage your services to then, in turn, provide to another company. 

I'm always open to your comments, by sending a message to This email address is being protected from spambots. You need JavaScript enabled to view it. to get me involved in your situation.

All the best,

James Allen Homyak

 

 

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Written By: James Allen Homyak
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    THE ABUNDANCE PARADIGM: WHY AI FORCES A RETHINKING OF MONEY ITSELF — PART 1

    By Ellen Brown on May 11, 2026

    A Universal Basic Income (UBI) has long been proposed as a way to cushion the blow of jobs lost to automation. Under that model, everyone receives a modest monthly payment – enough to cover basic needs and prevent extreme poverty. 

    But Elon Musk has gone further. On April 16, he posted on X:

    Universal HIGH INCOME via checks issued by the Federal government is the best way to deal with unemployment caused by AI.

    Rather than a subsistence stipend, Universal High Income (UHI) would be a level of income allowing ordinary people to live well in a world where machines do most of the work. Musk has also said that AI and robotics are the only things that can solve the massive U.S. debt crisis. 

    That sounds promising, but where will the government get the money to pay the UHI? Critics say any government that tried it would go bankrupt. There are also other concerns, which will be addressed in Part 2 of this article. Here we will look at the financial underpinnings: why UHI is even thinkable, why AI forces a reexamination of how money enters the economy, why the current system cannot scale to meet what is coming, and the implicit transition needed to meet that challenge.

    Why the Current Money System Cannot Scale

    The national debt of the U.S. government just topped $39 trillion. China’s is $18.7 trillion. Japan’s is $8.6 trillion. Those of the UK, France, Germany, Italy and Spain are each in the multi-trillion-dollar range. Collective global debt now stands at $353 trillion, 305% of the world’s annual economic output. So even if, hypothetically, everything produced in the world in a year were applied toward liquidating the debt, it still would not be enough to pay it all off. 

    In fact the debt can never be repaid, because of the way money currently enters the system. Nearly all of the money supply today is created by banks when they make loans. Banks do not lend their existing capital. The loan itself creates the money. The bank adds the loan amount to the asset side of its balance sheet and balances that sum with the same amount on the liability side. When the borrower withdraws or transfers the funds, either the bank takes them from its reserves in “vault cash” or the Federal Reserve debits the bank’s digital reserve account at the central bank. But the lending bank typically has funds coming into its reserve account at about the same rate as they are going out, so its reserves are continually replenished. Thus a very small reserve account can support a much larger money creation engine. For decades before the Fed discontinued the reserve requirement in 2020, it hovered at around 10%.

    The chief problem with this debt-based system is the interest, which the bank does not create in its original loan. For a typical long-term loan, interest can double the total tab or more. Where is the money to come from to pay this added liability? Across the system as a whole, it must either come from more borrowing or from existing funds. In the case of governments, that means issuing interest-bearing bonds or tapping taxes and other revenues. The interest on the debt compounds, meaning the government is paying interest on interest. This makes the debt increase exponentially, until it is mathematically unsustainable. Then bankruptcies occur, of banks or even whole governments. Booms turn into busts, and the cycle begins again.

    Today, interest on the federal debt is the second largest budget line item after Social Security, exceeding $1 trillion. Meanwhile, workers are losing jobs to AI/robotics, shrinking the income tax base. The system is clearly unsustainable.

    How to Raise Demand to Scale to the Upcoming Supply

    A Universal High Income would replenish the shrinking tax base by replacing the lost wages of unemployed workers. But where will the money come from to pay the UHI? The only sustainable solution is for the government to issue it interest-free. That does not mean through the Federal Reserve, which creates money in the same way banks do: it buys federal interest-bearing securities with accounting entries. The Fed collects the interest, which it is supposed to return to the Treasury after deducting its costs. But since 2008, its costs include paying interest on the reserves of its participating banks, which consumes its profits. (See my earlier article here.) 

    The only interest-free, debt-free solution that will actually increase the money supply sufficiently to match the projected productivity of AI/robotics is for the money to be issued directly by the Treasury.

    This is not a radical new idea. It is authorized in the U.S. Constitution, which provides in Article 1, Sec. 8, that “The Congress shall have Power To … coin Money [and] regulate the Value thereof .…” Abraham Lincoln used government-issued “Greenbacks” to avoid a crippling debt to British-backed bankers. Debt-free government-issued money was also the funding mechanism by which the American colonists succeeded in creating a thriving economy and liberating themselves from the oppressive yoke of the British Empire.

    In his 1729 pamphlet “A Modest Inquiry into the Nature and Necessity of a Paper-Currency,” Benjamin Franklin argued that a lack of currency was a tax on industrious farmers and producers, and that a reliable, locally issued paper currency was the “oil” for the gears of trade. The “Nature and Necessity” of this currency was to facilitate the movement of goods between neighbors. Franklin observed that the British strategy of keeping the colonies short of cash was a method of economic suppression. By forcing the colonies to use gold and silver, which were constantly drained back to London to pay for imports, the Crown kept the colonies in a state of permanent debt and low productivity. When the money supply matched the productive capacity of the people, universal prosperity resulted without inflation. 

    This logic evolved into the “American System of Political Economy” championed by Henry Carey, economic advisor to Abraham Lincoln. He wrote:

    Two systems are before the world… One looks to pauperism, ignorance, depopulation, and barbarism; the other in increasing wealth, comfort, intelligence, combination of action, and civilization. … One is the English system; the other we may be proud to call the American system, for it is the only one ever devised the tendency of which was that of elevating while equalizing the condition of man throughout the world.

    In the context of the 21st century, the “oil” that best lowers the friction of trade is debt-free government-issued money similar to Lincoln’s Greenbacks and colonial scrip. Rather than implementing a radical financial innovation, we would be returning to our roots.

    Inflation or Deflation?

    The chief objection to the colonies’ paper “scrip” was that they tended to over-print, so that “demand” (money) outstripped supply. Too much money chasing too few goods produced price inflation. But in the 21st century, we will soon have the opposite problem: too little money chasing too many goods. Machines don’t need food, clothing, shelter, transportation, medical treatment or other services. So who will buy those goods and services? 

    Money needs to be issued to human consumers, and not just to a few wealthy human consumers serving as debt brokers thriving on interest. To create sufficient demand for the voluminous output of AI/robotics, it needs to go to the whole national population, evenly distributed. Not only can UHI work in that sort of abundant supply without producing price inflation; it is actually essential to prevent deflation.

    In a conversation on X, Musk wrote:

    In a normal economy, issuing more money simply increases the dollar price of the existing output of goods & services, meaning people do NOT get more stuff. If AI/robotics massively increase goods & services output, then you actually MUST issue dollars to people or there will be massive disinflation. 

    As paraphrased on Yahoo Finance (reposted from Benzinga), Musk wrote that handing out more dollars becomes a problem only when the economy’s supply of goods and services fails to surge alongside the money supply. His claim is that AI and robotics could lift production so sharply that the bigger risk would be falling prices, not rising ones.

    But aren’t falling prices a good thing? In this case, no. Prices would be falling due to a lack of demand, meaning producers can’t find customers for their products. They wind up laying off workers and eventually going bankrupt. When spread across the whole economy, the result is a deflationary spiral: prices fall, businesses lose revenue, and the economy contracts, not because production is inadequate but because purchasing power is insufficient. The result is recession or depression. In the Great Depression of the 1930s, food was rotting in the fields while people were starving, because they were out of work and had no money to spend. 

    Job cuts from AI are already happening. According to the same Benzinga article:

    Evidence of near-term strain is showing up in corporate announcements: employers disclosed more than 27,000 job cuts linked to AI in the first quarter of 2026, according to Challenger, Gray & Christmas. The outplacement firm said that figure was up 40% from the same period a year earlier. 

    Robert Reich reports that wages are around two-thirds of the typical corporation’s total cost, and that in the first four months of 2026, big U.S. corporations cut over 128,000 jobs. 

    How Soon Will All This Happen?

    Another Benzinga article, reposted on Yahoo Finance on March 16, detailed Musk’s projected time frame:

    Speaking remotely to the Abundance Summit last week, Musk told XPRIZE founder Peter Diamandis that the global economy is on the verge of an explosion so massive it defies historical precedent.

    “I’d say the economy is 10 times its current size in 10 years,” Musk said, before quickly clarifying that the growth could be even more explosive. “Greater than,” he added, framing the projected shift in economic output as a “fairly comfortable prediction.” …

    Ray Kurzweil, author of The Singularity Is Near, sees AI reaching Artificial General Intelligence (human-level intelligence across virtually all domains) by 2029, and full transformative abundance by 2045.

    Other experts question these time projections, but a radical transformation of traditional manufacturing and trade is likely to happen sometime in the reasonably near future. The question is, will the money system transition soon enough to rescue all the laid-off workers from homelessness and famine?

    The Sovereign Wealth Fund Alternative

    There is another model for distributing the gains of automation, one that can be phased in gradually as the AI workforce expands. It comes from Sam Altman, CEO of OpenAI. In an ironic twist, Altman and Musk, who jointly founded OpenAI in 2015, are now locked in a high-profile legal battle over whether Altman diverted Musk’s $44 million investment to transform what was conceived as a nonprofit “for the benefit of humanity” into a highly lucrative for-profit enterprise.

    That dispute aside, Altman’s alternative model for sharing AI-generated wealth is a national sovereign wealth fund seeded by the profits of AI and robotics. His proposed American Equity Fund would take public stakes in the companies and technologies driving automation, capture a portion of the resulting productivity gains, and distribute them as universal dividends. The Fund would not replace a Universal High Income but would complement it.

    This approach has several advantages. It ties payments directly to real output, scales automatically with productivity, and can be introduced gradually, avoiding the shock of issuing large payments before the supply side has fully expanded. It would resemble the Alaska Permanent Fund, which distributes oil revenues to residents, except that here the resource would be the most powerful general-purpose technology since electricity.

    Conclusion: A New Monetary Logic for a New Productive Era

    For centuries, money has been issued as a claim against the future productivity of human labor, repaid from the income that labor generates. The logic of this debt-based system collapses when machines become the primary producers of goods and services. Then the limiting factor becomes purchasing power — the ability of human beings to access the abundance their own technologies create. That requires a monetary architecture that expands with output rather than debt, and distributes income not through wages alone but through mechanisms tied to the productive capacity of the whole system.

    Universal High Income and a sovereign wealth fund are two ways of doing that. One ensures a stable floor of demand; the other ensures that the public shares in the gains of automation. Both would be grounded in real production. But for the public to have access to those gains, the money supply needs to expand in proportion to the expanding pool of goods and services. This can be done by restoring the innovation our forefathers baked into the Constitution: debt-free money issued by the government itself.

    How to fund a UHI without triggering inflation or driving the government into bankruptcy is the first objection critics raise, but there are others. They argue that people would stop working or stop learning, that society would collapse into idleness or chaos, that life would lose meaning without jobs, that the government would have the power to control how people spend their money.  Will a UHI ring in the promised utopia or lock us into a state-controlled digital prison? Part 2 of this article will address those concerns. 

    _______________

    This article was first posted as an original to ScheerPost.com. Ellen Brown is an attorney, founder of the Public Banking Institute, and author of thirteen books including Web of Debt, The Public Bank Solution, and Banking on the People: Democratizing Money in the Digital Age. Her 400+ blog articles are posted at EllenBrown.com.tom of Form

     

     

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    WAY TO GO MR PUTIN - RUSSIA FINALIZES 'LBGTQ PROPAGANDA' BAN

    Posted By: The_Fox [Send E-Mail]
    Date: Thursday, 1-Dec-2022 05:31:08
    www.rumormill.news/212414

     

    Many a time I often think about moving to Russia, so sick and tired of living here in the West.

    Over there things get done and child molesters etc don't just get away with a slapped wrist, free to again prey on the innocent.

    Those promoting society's moral decay will now have to answer for their actions also.

    Way to go Mr Putin.

    Read more: 'LBGTQ PROPAGANDA' BAN

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